Frequently asked questions
Do I need to register online?
Festival guests need to register in advance. We offer Day Passes for each of the three festival days (May 18th / 19th / 20th) and the reduced Festival Pass for all three festival days. Day and Festival Passes include access to all events of the respective day and the entire festival, respectively. Please note that the »Winnetou360« Opening Theater Perfomance is not included in Day and Festival Passes.
You need to register with your full name and email address. The name will be used for the festival badges. Payment is possible via PayPal (preferred) and wire transfer. With your purchase you will receive a confirmation email containing a link to your Festival ticket to be printed. Depending on server traffic this may take up to 60 minutes.
I am contributor, do I need to pay?
For each student contribution we offer a maximum of two Festival Passes free of charge. Applicants shall register in advance with their contribution title, full names and institution: firstname.lastname@example.org.
Why are not all Tickets for sale online?
The grand opening, fulldome sessions and the evening events are open to the public. Tickets are available without prior registration at the planetarium’s box office. Individual feature shows and short films can be accessed per session with regular planetarium tickets, also available at the box office. A session may include up to three feature/short films.
How do I purchase Tickets?
Just like any other shop we offer tickets for sale. Choose the tickets for the events you would like to attend and put them into the cart. You may also buy multiple tickets per purchase. Please note reduced ticket holders (students, school goers, apprentices) need to prove their entitlement for reduced ticket at the entrance.
The full name and email address is requested to send you the tickets and receipts. There a two ways of purchasing tickets:
1. Paypal – you will be redirected to Paypal and pay online. Strongly recommended for international visitors. After purchase via Paypal your tickets are marked as paid and you can print them for the festival. Your receipt includes a transaction number, just in case we need to refund.
2. Offline – you will receive an email with our account number and your Purchase ID. Once you have transferred the amount due, we will inform you by email and switch your tickets and receipts from “Payment Due” to “Paid”. Print the tickets only after that confirmation. Please note that international money transfer may cause fees you need to cover.
If you do not see the email with your purchased Tickets in your Inbox within 2 hours please also check your Spam folder (some email programs and services misclassify them as spam).
Any questions left?
Fulldome Festival Foundation
c/o Sternevent GmbH
Am Planetarium 5,
07743 Jena, Germany