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Ticket FAQ

Frequently asked questions

Do I need to register online?

Yes, as a visitor, or producer, you need to register with your full name and email address. The name will be used for the festival badge. If you buy more than one ticket, you must specify the names of all persons for whom the tickets are intended.

How do I purchase Tickets?

Choose the tickets in the category, or for the event, you would like to attend, and put them into the cart. You may also buy multiple tickets per purchase. The full name and e-mail address are requested in order to send you the tickets and receipt.

Direct payment is possible via PayPal. If you do not have a PayPal account and want to pay with your credit card you will be asked to register with Pay Pal first and let PayPal handle your credit card payment. With your purchase, you will receive a confirmation email containing a link to your Festival ticket. Depending on server traffic this may take some minutes.

After confirmation of your purchase through PayPal you will receive your tickets via e-mail. Either bring a print of your online ticket or present the QR code on your smartphone.

When will I receive my tickets? 

If you do not see the email with your purchased Tickets in your Inbox within 2 hours please also check your Spam folder (some email programs and services misclassify them as spam).

All prices incl. 19% VAT.

Withdrawal period.

The revocation period is 14 days. Within this period the contract can be revoked in writing. However, this period only applies if the seller has instructed in the contract about the right of withdrawal and the associated period.

refund policy.

In the event that you are unable to attend an event already booked due to illness or other serious personal circumstances, please write to us at contact@fulldome-festival.de and we will endeavour to refund the ticket price.

Any questions left?

Contact us:
Fulldome Festival Foundation
Am Planetarium 5,
07743 Jena, Germany
contact@fulldome-festival.de

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